Customer case:There were problems with the transportation packaging, but in the end everything was resolved successfully

During our production process, we often encounter situations where customers want to choose the LUX storage racks according to their own designs. This is definitely feasible.

The following are the drawings provided by the client themselves, which are very clear and understandable.

And our designers Draw the more standardized production drawings according to the client's requirements.

After the goods were delivered, the customer noticed that there were a few missing parts. However, they were packed inside the cartons and the customer didn't notice. From this incident, our factory held a meeting and decided that in the future, the parts and the products will be clearly indicated on all packaging to prevent such a situation from happening again.

The final customer was found and they were very happy. They also praised our product as being great good. And it also provided the effect picture after he installed it, which was very beautiful.